Research Shows That Civility at Work Increases Revenue by 30%
The cost of incivility to business are tangible and they are measurable! Research shows that incivility costs North American business close to 100 billion a year. Individual Organizations average a cost of $100,000 due to incivility.
What is your organization doing right now to mitigate these costs.
Why incorporate civility?
Recent studies suggest that incivility creates toxic workplaces that directly impact morale, self esteem, our health, customer service, productivity, and the bottom line. Increasingly, consumers as well as employees are demanding courtesy and respect. Whether it’s teaching entrepreneurs and professionals business protocols and codes of conduct, encouraging front-line employees to create an positive customer experience or coaching a new manager on positive influence and impact for leadership, companies who care about internal and external client service are increasing the bottom line by investing in civility training.
Positive outcomes of civility training
❉ Achieving professional goals
❉ Increasing confidence and credibility and professionalism
❉ Becoming persuasive and learning impact and influence
❉ Practicing positive, professional communication skills; in print, on the phone, electronically, non-verbally, and face-to-face
❉ Increases productivity and performance
❉ Increasing social IQ building productive workplace relationships
❉ Produces highly engaged staff and employee retention, employee moral and loyalty
❉Ensuring client service satisfaction, better customer service and increasing sales
❉ Research shows civility at work increases revenue by 30%
Bottom line costs and consequences of incivility in the workplace Christine Porath has surveyed more than 20,000 people over a 10-year period. She says the effects of rudeness spread like a virus, and the ability to take feedback or work collaboratively close down. The tangible effects of incivility are startling:
- 80% of workers lost work time worrying about an
- 78% said their commitment to the
- 66% reported their performance declined.
- 48% who had been on the receiving end of
incivility intentionally decreased their work effort.
- 47% intentionally decreased the time spent
- 80% of customers who witness rudeness among
employees were unlikely to return to the business.
The solution is a Customized Workplace Civility Initiative.
Seven Steps to Civility at Work Initiative
- Assess the current situation.
- Outline a new standard.
- Equip your team to succeed.
- Lead the new standard
- Embed accountability
- Tools and best practices
- Workplace civility culture
Civility is very important to health and workplace wellness.
83% of respondents agreed that it was “very important” to their well-being, to their health, to their performance, and job satisfaction to work in a civil environment.
Source Baltimore Workplace Civility Study
Additional Training Programs
Sessions can be adapted to fit a half-day, full-day or 1 hour conference presentation format.
We can customize content to address your specific needs. For public session refer to Upcoming Events
Ten Ways to Communicate Confidence
Decision Making & Negotiation
Elements of Professionalism
Business Dinning and Entertaining
Mixing Business with Pleasure
Boosting Your Confidence
- Building Positive Work Relationships
- Business Etiquette Essentials
- Office Communication in the 21st Century
- Protocol for Effective Client Interactions
- Professional Image & Behaviour
Lateness, bullying, complacency, the, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions….the list of rude behaviours experienced in the workplace is endless. Left unchecked, incivility is like a virus that infects our workplaces. This interesting and relevant workshop assesses your current workplace situation, and offers solutions for stopping the incivility virus from spreading in your workplace.
•Understanding what civility is exactly, and learning why they should care about it?
•Identifying symptoms of viral rudeness in their workplaces
•Recognizing if/how they as individuals contribute to a toxic workplace
•Adopting behaviours that foster civility in the workplace
Setting Workplace Standards
Setting Workplace Standards
Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity and rudeness impacting productivity, loyalty or morale in your workplace? Effective, positive communication between co-workers, higher ups and clients is imperative in today’s workplace. Tight timelines, competition, and the struggle to nd balance leave no place for rude behaviour, negativity, interpersonal conict or a lack of clarity.
This session focuses on modern guidelines for civility in the workplace. Topics include:
•Expectations for interacting with work teams
•Understanding the difference between “friendly” and “familiar”
•Communicating in a way that sends an impression of competence and credibility
•Choosing words and nonverbal cues that show respect and build confidence
•Knowing the expectations for mixing business and social responsibilities
•Consistently conveying high personal standard
•Practicing modern guidelines for courtesy and technology
The Polished Professional
Although it is true that we notice someone’s appearance
initially, it does not take long before a person’s outward appearance can be
overshadowed by a negative attitude or a less than sunny disposition. If you are interested in mastering all the elements of professionalism;
image, attitude, communication, and condence, join Chicago's Business Etiquette Experts for this entertaining and practical workshop on
Professionalism. In this session we will cover:
•How image, attitude, communication, and confidence all fit together
•Assessing your own professionalism
•Techniques for exhibiting professionalism through your:
•Determining the role of integrity, accountability, responsibility, and reasonability
•How to be a professional in different scenarios